Refund Policy
Dear Customer,
At Good Hope, we strive to provide high-quality products and exceptional customer service. We understand that sometimes issues may arise with your print-on-demand order.
Every poster is print and framed after we get the order to maintain the best quality possible.
We only accept refund/return only if your product is
1) Not delivered or lost
2) Not what you ordered
*In case of Damage we will REPLACE the product with another one(same what you ordered) no refund will be initiated on the same*
**For any claims, we require an opening video of the parcel(with the top wrap). This policy helps to ensure that any issues or damages with the product can be thoroughly investigated and resolved in timely manner. We understand that providing an opening video may seem cumbersome, but it allow us to provide you with best possible service and ensure that you receive the full value of your purchase**
We have a policy of 10 days for the Returns after 10 days no enquiry will be entertained.
To start a return, you need to simply call or Whatsapp at +91-8955757933 (for faster response) or customergoodhope@gmail.com with your
- Name
- Order Id
- Short description of the issue for refund/return
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question on Whatsapp at +918955757933(for faster response) or customergoodhope@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds (If applicable)
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.